Mercedes-Benz Recalls Over 14,000 Vehicles Due to High-Voltage Battery Shutdown Risk

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 High-Voltage Battery May Shutdown Unexpectedly A sudden loss of drive power increases the risk of a crash.

NHTSA Campaign Number: 24V372000
Manufacturer: Mercedes-Benz USA, LLC
Components: Electrical System
Potential Number of Units Affected: 14,912

Summary

Mercedes-Benz USA, LLC (MBUSA) has announced a significant recall affecting several models in their EQE and EQS lineup due to a potential issue with the high-voltage battery management system. The affected models include:

  • 2024 EQE 350 4MATIC
  • EQE 350+
  • EQE 500 4MATIC
  • EQS 450 4MATIC
  • EQS 450+
  • EQS 580 4MATIC
  • AMG EQE 53 4MATIC
  • AMG EQS 53 4MATIC
  • 2023-2025 EQE SUV 350 4MATIC
  • EQE SUV 350+
  • EQE SUV 500 4MATIC
  • EQS SUV 450 4MATIC
  • EQS SUV 450+
  • EQS SUV 580 4MATIC
  • 2024-2025 EQS SUV 680 4MATIC
  • AMG EQE SUV 53 4MATIC

The recall is prompted by a software issue in the battery management system that may cause the high-voltage battery to shut down unexpectedly. This shutdown can lead to a sudden loss of drive power, significantly increasing the risk of a crash.

Remedy

To address this issue, Mercedes-Benz dealers will update the battery management system software at no cost to owners. MBUSA will start notifying owners about this recall by mail on July 23, 2024.

Contact Information

Owners of the affected vehicles can contact MBUSA customer service for more information at 1-800-367-6372. Additionally, for further assistance, owners can reach out to the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit the NHTSA website.


Vehicles

MAKEMODELYEAR
 
MERCEDES-BENZAMG EQE 53 4MATIC2024
MERCEDES-BENZAMG EQE SUV 53 4MATIC2024-2025
MERCEDES-BENZAMG EQS 53 4MATIC2024
MERCEDES-BENZEQE 350 4MATIC2024
MERCEDES-BENZEQE 350+2024
MERCEDES-BENZEQE 5002024
MERCEDES-BENZEQE SUV 350 4MATIC2023-2025
MERCEDES-BENZEQE SUV 350+2023-2025
MERCEDES-BENZEQE SUV 500 4MATIC2023-2025
MERCEDES-BENZEQS 4502024
MERCEDES-BENZEQS 450+2024
MERCEDES-BENZEQS 5802024
MERCEDES-BENZEQS SUV 450 4MATIC2023-2025
MERCEDES-BENZEQS SUV 450+2023-2025
MERCEDES-BENZEQS SUV 580 4MATIC2023-2025
MERCEDES-MAYBACHEQS SUV 680 4MATIC2024-2025

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